PRIVACY AND SECURITY

We understand it requires a lot of trust and confidence to provide us with your personal data. It is one of our top priorities to maintain your trust and confidence, and we will treat your personal data with security and confidentiality every time you visit our website or use our services!

In general we require basic identification information (accurate, and complete) in order to receive your booking(s) and for you to receive relevant offers from Elegant Excursions. This information includes your first and last name, telephone number, country and e-mail address, as well as billing information (such as your credit card number)

TERMS OF SERVICE

Please, read these terms and conditions carefully before making an online booking with Elegant Excursions. Please note that if English is not your mother tongue, you are obligated to ensure you have clearly understood these terms and conditions for online booking of excursions & transfers before ticking the appropriate box confirming that you have read and understood them.

BOOKING CONDITIONS

By booking any of the excursions provided on this website www.elegant-excursions.com you agree to these terms of service.

  • All prices are listed in Euro.
  • All bookings must be paid at least 24 hours before departure time, or it will be canceled automatically.

Elegant Excursions Electronic vouchers.

1 After you complete your booking, you will receive a personalized Elegant Excursions Voucher for each service booked. The vouchers will be sent to you by email.

2 You must provide the original, authentic Elegant Excursions Voucher to the appropriate service provider in order to participate in your tour. Your reservation can not be accepted or admitted without presenting a valid Elegant Excursions Voucher. Elegant Excursions will also accept the presentation of the voucher in the digital format (e.g. your smartphone or tablet device).

 

CANCELATION CONDITIONS

For all reservations canceled more than 48 hours prior to the service, Elegant Excursions offers a full refund. This gives you a worry-free experience at the time of your booking. For all reservations canceled 48-24 hours before the service, Elegant Excursions offers 50% refund of the total value of booked service. For cancellation of reservations in the last 24 hours before departure we can’t give any refund.

Elegant Excursions can cancel the activity if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

 

This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.

If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.

Elegant Excursions has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity.

 

PAYMENT CONDITIONS:

PAYMENT

Sis Redsys system for online authorization and payment of credit and debit cards, applies modern standards of data protection to ensure that data exchange between systems Sis Redsys and authorization centers of credit card companies is done in a private network which is protected from unauthorized access.

 

CURRENCY CONVERSION

All payments will be affected in Euro. The amount your credit card account will be charged for is obtained through the conversion of the price from the selected currency into Euro according to the current exchange rate of the Spanish National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

 

LEGAL:

  • Elegant Excursions S.L.U.
  • Calle Clavel, 1. Puerta 33, Ensenada Pelada, El Médano, 38612 Granadilla de Abona, Santa Cruz de Tenerife, Spain
  • Tourist General Register I 2280.1
  • Company Registration: CIF : B76560895
  • Contact Information: info@elegant-excursions.com